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Wheelchair Access

Let us take care of you

Contact us today for a no obligation discussion about how we might be of assistance to you or a loved-one.

FAQs

What locations do you cover in Western Sydney?

We cover the whole of Sydney and mostly our services are in the South West Region.

Am I eligible for the NDIS?

To meet the NDIS eligibility criteria, you will need to:
 

  • be under 65 years of age when you apply

  • be a permanent resident or citizen of Australia

  • have one or more permanent disabilities


Speak with us on (02) 91216207 for more information and to discuss your eligibility.

Why should I choose GoodCare as an NDIS Service Provider?

GoodCare is a registered NDIS provider. We meet strict government quality and safety requirements and offer specialised services for people who have complex disability support needs. We are not just an NDIS provider, but rather, we can offer a holistic approach to supporting you throughout your NDIS journey. We make it easy to find all the support you need in the one place.

Can GoodCare help me to apply for NDIS funding?

GoodCare can support you with your funding application. Please contact us on (02) 9121 6207 for further information or request a call-back. You can also send us an email using our contact form.

What does NDIS Funding Cover?

The NDIS covers a wide range of reasonable and necessary disability supports, services and equipment. These can include therapies, behaviour support, transport assistance, support in the home, education, living arrangements, home and vehicle modifications, communication assistive technology, mobility equipment, community participation activities, daily personal care assistance, funding to attend training and events, and support in gaining and maintaining employment.

 

Supports that the NDIS covers must assist with:

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  • Achieving your goals

  • Increasing and maintaining independence

  • Developing necessary skills for everyday life, etc.

  • Facilitating participation in your community

  • Gaining employment and working

Can Support Coordination be funded in my plan?

Again it is up to you. You can self-manage the coordination of your services and supports or request that an agency, such as IOE, coordinate your supports on your behalf. They will source the most suitable services and supports for your needs and connect you with providers. Your support coordinator will also help you decipher your plan and assist you with any issues and reviews. Unless you want to do your own coordination you must request this in your plan.

Do I need a Service Agreement for the supports I receive?

Yes, you will need a service agreement with full details of your schedule of supports. Before you receive service from a provider you will need to make a written service agreement which sets out how and when your supports will be delivered and terms of payment. If you have a support coordinator you should ask them to help you negotiate your service agreements.

How do I change my plan?

There are various ways your plan can be changed through a scheduled review, plan reassessment/variation or lodging an internal review request before your plan expiry:

i) Scheduled Plan Review

When you reach the end of your current plan, you will participate in a plan review with the NDIA. This is an opportunity to talk about how well your supports are working for you, and to think about any goals you may want to work towards during your new plan. Your plan budgets may increase, decrease or stay the same after a plan review, depending on your individual circumstances and goals. Your first plan review will generally take place after one year, but you can request a longer duration for your subsequent plans if you think your support needs are unlikely to change significantly.

ii) Change of Situation Review / Plan Reassessment / Plan Variation

If something changes for you during your plan that effects your needs or the supports you require, you will need to let the NDIA know. This might include things like changes to your support needs, changes to care arrangements you have with family and friends, or changes in your living situation. You can phone or email the NDIA to discuss your needs, visit your local NDIS office in person, or complete a Change of Circumstances form online. You can apply for a change of circumstances review at any time during your plan.

Internal Review of a Planning Decision

If you disagree with a particular decision that the NDIA has made about you or your plan, you will need to apply for what is called an ‘internal review’. You can apply for an internal review for a number of reasons, including:

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  • If your request to access the NDIS is denied; or

  • You are unhappy with the amount or type of funding you received in your plan.

 

You can request an internal review by contacting the NDIA via phone or email, or by visiting your local NDIS office. If you need assistance to understand how a plan review works or what you should ask for, give us a call on (02) 91216207 or send us an email using our contact form.

Will NDIS continue to support me when I turn 65 years?

No. If you received an NDIS package prior to turning 65 you will not lose it. You can choose to continue to receive supports from the NDIS.
We will help you understand what options are available now and in future, support your preparations for entry into the NDIS, then link you with the services you require.

How do I become a client of GoodCare?

You can be in touch with us in many ways:

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  • Call us on 02 9121 6207

  • Send us an email using our contact form.

Does GoodCare provide assistance outside my home?

Our NDIS Support Work service supports you in your daily life to be involved in activities, get out of the house, learn life skills and become more independent and confident.

What happens when I turn 65?

To be eligible for the NDIS, you must be under 65 years at time that you apply to access the NDIS. But once you are ‘in’ the NDIS as a participant, you remain a participant of the scheme for life. 

 

The exceptions are if (after you turn 65) you enter an aged care home or start receiving in-home aged care services on a permanent basis, or the Agency revokes your status as a participant because you no longer meet the residence, disability, or early intervention criteria.

 

If you are over 65 years and apply for access to the NDIS, you will be declined because you will not meet the legal age criteria, irrespective of your disability. The decision does not constitute age discrimination, because of a special legislated NDIS exemption. However, you may be eligible for supports from the aged care system.

How do I apply for NDIS?

If you’re aged 7 and older, there are a few ways you can apply: 

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  • Your local area coordinator or local NDIS office can help you apply. They can help you through the application process and be your point of contact. 

  • You can apply over the phone on 1800 800 110.

  • You can complete an application form.

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For children younger than 7, we encourage families to talk to an early childhood partner before applying to the NDIS. They can provide supports to children before they apply, and let families know if the NDIS is right for their child.
When you apply, you or your authorised representative will need to:

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  • give us the information and any documents we need to verify your identity. Learn more about proof of identity and privacy.

  • give us the information and any documents we need to decide if you’re eligible 

  • sign or certify the NDIS application. 
     

Please visit NDIS website for more information.

What is MyPlace?

The NDIS participant portal is called myplace. It is a secure website portal on the Australian Government’s myGov website where you or a person you trust (a nominee or child representative) can access your NDIS information.

Are your staff members medically trained?

We provide our support workers working with NDIS participants adequate training about conditions specific to their clients.

What is a planning meeting?

It is face to face or a virtual meeting with one of the NDIS planners to discuss about your goals, the Therapies, and other supports you require. Your planning meeting will determine how much funding you receive and what you can spend it on, so you want to do all you can to make it a success.  This is your opportunity to get an NDIS plan you’re happy with and that has the funding you need to achieve your goals.

How will my NDIS funding be managed?

There are three options to manage your NDIS funding - self-managed, plan-managed and NDIA-managed.

 

Self-management

The NDIA provides you with funding so you can access the supports that will best help you pursue your goals. 

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Plan-managed funding

The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you. 

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NDIA-managed funding

The NDIA pays your providers on your behalf. 

What is the difference between a plan manager and a support coordinator?

NDIS plan management and NDIS support coordination are both services that help people put their NDIS plan into action, but both do so in different ways. The key difference between Plan Managers and Support Coordinators is: 


A Plan Manager can help with the financial side of your plan, takes care of the financial administration that comes with an NDIS plan. This includes things like getting your providers' invoices paid, claiming from the NDIS portal and providing you with a monthly statement that tracks how much of each budget you've spent and how much is remaining. 


Support Coordinator can help manage your supports and providers. Support coordination helps you put your plan into action by finding and connecting with service providers who are the best fit for your needs. Unlike plan management, support coordination does not help you to manage any of the financial aspects of your NDIS plan.

What types of support does NDIS funding cover?

  • Not all types of support required by a person living with a disability fall under the responsibility of the NDIS.

  • Some supports are funded by other areas of government (e.g. state health systems) or existing public/community services.

  • In general, the NDIS will fund reasonable and necessary supports that help a person living with a disability enjoy an ordinary life.

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These supports and services fall into three categories:


Core
A support that assists with activities of daily living. This includes help around the house, in-home care, personal care including specialised care, transport and community participation. Core supports includes cleaning, yard maintenance, Showering, toileting, and mealtime assistance at home or in the community, help with morning and evening routines, medical prompts, and meal preparation. GSS disability support workers can provide support to get out of the house, take a class, exercise, volunteer or go to gatherings. We also provide high needs support for more complex, personal requirements.
 
Capital
A support for an investment, such as assistive technologies; equipment and home or vehicle modifications; or funding for capital costs (e.g. to pay for Specialist Disability Accommodation).

 

Capacity building
A support that helps build independence and skills.


Common examples of supports provided or funded by the NDIS include:

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  • Help with personal care activities and/or household tasks

  • Home and vehicle modifications

  • Assistive technology, aids and mobility equipment, including set up and training by skilled personnel

  • Transport to enable participation in community, social, economic and daily life activities, e.g. workplace, gym or places of learning

  • Support to find and keep a job

  • Therapeutic supports like occupational therapy, speech therapy and behaviour support

  • Health-related supports (as long as they are a regular part of your patient’s life and the need for them arises from a disability), e.g. continence, diabetic management, dysphagia, epilepsy, nutrition, podiatry, respiratory and wound and pressure care supports.

Can I use my NDIS Funding to pay for medical expenses?

The NDIS is not designed to fund supports more appropriately funded or provided by the health system.


As a general guide, the following health-related services and supports are not provided or funded through the NDIS:

 

  • Items and services covered by the Medicare Benefits Schedule (MBS) and Pharmaceutical Benefits Scheme (PBS), nor Medicare gap fees. 

  • Treatment, services or supports delivered by a doctor or medical specialist, including diagnosis and assessment of a health condition.

  • Items and services provided as part of diagnosis, early intervention, and treatment of health conditions, including ongoing care of chronic health conditions.

  • Medically prescribed care, treatment or surgery for an acute illness or injury including post-acute care, convalescent care and rehabilitation.

  • Sub-acute care including palliative care, end of life care and geriatric care.

Can I become a client if I don't have NDIS?

Yes. You can become a client with our services even if you don't have an NDIS Funding. We provide both disability and aged care supports for clients who may prefer to pay for these services or they have other funding agencies such as ICARE etc

Do you offer respite?

Our accommodation services provide short term or long term respite support.

What is NDIS?

NDIS stands for National Disability Insurance Scheme. The scheme aims to provide support to Australians with disability, through individually tailored funding packages.

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